can I help you?
Yes, hello, I want to return this jacket.
I bought it here two days ago.
Is there something wrong with it?
No, it’s just that I’ve changed my mind.
I tried it on here before I bought it, and
I thought it suited me, but when I got it
home I realised that it’s just the wrong
colour for me.
Let me have a look at it.
Ah, yes, we sold out of this line yesterday.
Normally, you could simply exchange it for
one in a colour you prefer, but I'm afraid
we haven't got any of these left at all.
Oh, that’s a shame. Because I really like
I hadn’t been in here before and I was really
pleased to find something that I liked.
I'm always looking for something a bit special,
a bit different, and yours is the only shop
where I’ve found this kind of jacket.
Yes, we’re the only place in town that stocks
And they’re very popular.
And not too expensive either.
I guess that’s one of the reasons why they're
They look as if they cost a lot but in fact
Will you be getting some more of them soon?
Well, we’ve already ordered them from the
supplier and we’re expecting to get some
more from them next week.
Well, I‘d like to get one in pink, instead
of this one.
Yes, that should be OK, we’ll be getting
some of those.
So, what should I do now`?
OK, if you return this one now, I’ll take
your details and reserve one of the ones
When they come in, we’ll contact you and
then you can come and collect it.
Of course, you’ve already paid.
That sounds fine.
Have you got the receipt for this one?
Yes, here it is.
Thanks. OK, can I just get your name, address
and contact details?
Yes, my name is …
Just a minute, I need to put the information
into the computer…