English Today - Английский сегодня.
Уровень Pre-elementary. Часть 9. Эпизод 7.
Тема: Как отвечать по телефону по-английски.

Hello again and welcome back to 'English Today'.
Did you see that last episode of 'That's life!'?
Poor Anne! Well, sometimes the truth is difficult to hear, isn't it?
Yeah... sorry, sorry I've got to turn my phone off!
This is live television programme... just, just one moment.
Hello? This is Louise speaking, Pablo?
I'm afraid he's not here at the moment... yes, but just one moment, just one moment,
I'll find... I'll try and find out, ok.
Put it on hold...

Hello? Yes hello, could I speak to Pablo please?
Well could you put me through to him?
No... Ok, yes, I understand, no, no it's not important don't worry, alright thank you very much, thank you, yes alright, bye!
Hello? Yes hello I'm afraid, he's not available at the moment...
Yes, would you like to leave a message?
Sharon called, ok, would you like him to call you back?
Yeah, alright, ok, yes, I'll tell him, right, thank you, thank you very much, goodbye, goodbye!

Sharon? Who's Sharon?
Where were we?
Ah, yes, interesting, I wanted to talk to you about telephone language.
Now, I used some phrases there, which are quite useful to you and I want to go to the screen, so that we can see those written together, and look at how the phrases work, ok?
Now, look at these situations: when you don't understand someone on the telephone, what do you say?
'Can you repeat please?'
No... no! If you ask somebody, 'Can you repeat, please?' It's like asking them to... vomit, why?

Because there is a small word missing, a very important one, in English you must say 'Can you repeat that, please?', very important, many, many, many, many people make that mistake and they ask everybody to vomit on the telephone, so remember, 'Can you repeat that, please?', good.
Next, when, for example, imagine that you are on the telephone and you want to write something down when the person is speaking, so you want them to...
Ok, good so you stop them, 'Just a minute'...
This is difficult, we say in English 'I'll make a note of that', 'Just a minute, I'll make a note of that', 'I'll make a note of that', snap decision, alright?

Next one, imagine you're on the telephone and somebody knocks at the door when you're speaking.
Now, you have to say...
What can you say?
Yeah, so, 'Just a minute', we say 'I'll be right back'.
Now, that means that you're going somewhere and coming back then quickly, so, 'Just a minute, I'll be right back', I'll be right back', ok?
Useful, that phrase.
Now, you return to the phone, ok?
And the other person has been waiting for you, so, you need to apologize for the inconvenience, so you can say, 'Sorry', we say in English, 'Sorry to keep you waiting', 'Sorry to keep you waiting'.

So, you say, 'Just a minute, I'll be right back'...
Music, and you say, 'Sorry to keep you waiting' alright?
Great, next thing, you're speaking to somebody, and suddenly the other person disappears because... disappears.
Now, how do you say that?
In English we say, 'Sorry, we were cut off', we don't talk about the telephone line, we say 'Sorry, we were cut, we were cut off', ok?
Great, now, when the line is bad, you know, with mobile phones often you can't hear properly, especially when you're on the train, sometimes when you're in the mountain and you hear...
Do you know what you can say?

We say in English, 'Hello, you're breaking up',
'You're breaking', 'You're breaking up, I'll call you back',
'I'll call you back'.
So, 'You're breaking up, I'll call you back', or 'Can you call me back?' Alright?
So, those are some of the most important phrases when you're speaking on the phone but we will be looking at more telephone language, because it's very useful for you and it's a bit unusual, you need to practise it a lot, practise in the bath for example 'I'll be right back', 'I'll be right back'.
So that way you don't panic when you answer in English, alright?
Great! So I'll see you in the next lesson and we'll look at some more telephone language, bye!